What days do you offer In-Store Pickup?
Holistic for Pets Sarasota is offering in-store and curbside pickup Monday - Saturday from 10:30 - 5:30
Do you offer Curb Side Pickup?
Yes! After you receive email notification of your order being ready and you arrive at the store give us a call at 941-378-4367, if you can't get through on our regular # we've added a backup line - 941-554-4868 and if both of them are tied up just pull up front and give a honk.
What is the cutoff time for In-Store Pickup?
All orders received by 1:00 pm are eligible for same day In-Store Pickup if all of the items are in stock. If an item is out of stock we will be in touch regarding options for substituions or a potential pickup delay (or partial pickup delay) to allow the product to restock.
What if I place my order after the cutoff time?
All In-Store Pickup orders placed after 1:00 pm will be available for pick up the following day, starting at 10:30 am. If you need your order same day after the cut off time, please call the store at 941-378-4367 and we will accommodate.
How long does it take to process my order?
In-Store Pickup orders are completed within 4 hours of receiving. We will contact all customers as soon as their orders are ready. Customers must wait for their email confirmation before picking up their orders. Once notified, customers may pick up their orders any time during our currently scheduled pick-up hours.
How much does In-Store Pickup cost? How about Curbside Carryout?
Our In-Store Pickup as well as our Curbside Carryout service is FREE. Customers simply pay for their items, with no additional fees applied.
Is there a minimum purchase requirement?
No.
How do I order?
All orders must be placed on our website, shop.holisiticforpets.com. Please select In-Store Pickup during checkout.
Who do I contact with questions about my order?
Please email us at HFP2Go@gmail.com
How do I return something purchased online?
All returns must be processed in-person at Holistic for Pets. Please note all returns are currently ON HOLD until after the pandemic and we are NOT able to accept any returns at this time (but we will process them at a later time)
I don’t see something I want that you usually carry – what should I do?
Not all of our products in the store are online yet and we are working to add more products all the time. If there is a product you'd like added to your order that you did not find on the website please send us a note at HFP2Go@gmail.com and we will work with you to get it added. We apologize for the inconvenience.
I ordered something, but it's unavailable when the store processes my order - what happens now?
It is possible that something will show in stock online but we don’t have it on hand at the time. (inventory changes quickly – especially these days!) If we run out of something on your order, we will contact you about possible substitutions, a potential delay in pickup availability for that item or issue a credit back to your credit/debit card.
Pricing Disclaimer
While we make every effort to make sure that all prices posted on our shopping site are accurate at all times, we cannot be responsible for typographical and other errors that may appear on the site. If the posted price for a product is incorrect due to typographical or other error (e.g., data transmission), Holistic for Pets is only responsible for the correct price, which we will provide to you as soon as we become aware of the error. In the case of an incorrect price we will contact you to advise of the correct price and confirm if you still want the item and either refund you in full for the price charged or charge you the difference in the posted price and the current price.
Shopping Online and our Frequent Buyer Program (aka Astro Loyalty)
If you have created an account, or if you create an account upon checkout, if any product you buy is eligible for our frequent buyer program, you will automatically receive a punch on your card for the purchase. If you check out as "guest" (i.e. do not create an account), you will not receive punches on your frequent buyer card for the purchase. Please note: If you do not use the same email to sign up for online shopping as we have on file for you your online and in-store purchases will not combine on your card as the cards are based on your email address.
When you have all of the punches on a card, you may redeem your free item online. Add the item to your cart and go to checkout. In the checkout when you get to the list of frequent buyer cards, scroll down until you find the proper card and click the "redeem" button under the card. The amount of that item will be applied to your cart as a discount.
When you redeem a card for a free item, the cart will still show sales tax due ON THE FREE BAG. We are working on this issue. The only way not to pay the sales tax is to undo the redemption, remove that item from the shopping cart and contact us via email and we will process the free bag for you at the store. Please make sure you undo the redemption so that we can redeem it for you in the store.
When you are in the cart with an item that will be your last punch on the card, your card is not punched until the purchase is paid and completed. Thus, you cannot get your free item on the same order. You will need to submit another cart/order to redeem your free item.
If you are in the cart and select to redeem a free item and then change your mind, make sure you go back to the cart and scroll down to the card and click "unredeem" to undo the redemption.